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24/7 SPECIALIST SUPPORT

Contact Ardella Team

Connect with our AI deployment engineers, request enterprise SLAs, schedule a custom solution demo, or reach our 24/7 global support team.

Reach Us

Multiple Ways to Connect

Whether you need a product demo, technical support, or partnership discussion — our teams are ready worldwide.

Enterprise Sales

sales@ardella.ai

Custom pricing, dedicated VPC deployments, and tailored AI agent PoCs for enterprises.

Mon–Fri, 9am–6pm EST

Technical Support

support@ardella.ai

24/7 developer assistance for API integrations, SDKs, custom code nodes, and debugging.

24/7 Global Coverage

Partnerships

partners@ardella.ai

Technology partnerships, reseller programs, system integrator alliances, and referral programs.

Mon–Fri, 9am–6pm EST

Press & Media

press@ardella.ai

Media inquiries, press kit requests, executive interview coordination, and event speaking.

48hr Response SLA

Send Us a Message

We typically respond within 2 business hours.

Global Offices

Visit Us Worldwide

San Francisco

1 Market Street, Suite 4200, San Francisco, CA 94105

PST (UTC-8)

London

30 St Mary Axe, Level 22, London EC3A 8BF, UK

GMT (UTC+0)

Dubai

DIFC Innovation Hub, Gate Village 4, Dubai, UAE

GST (UTC+4)

Singapore

71 Robinson Road, #14-01, Singapore 068895

SGT (UTC+8)

Frequently Asked Questions

How quickly can we get a demo?

Same-day demos available. Schedule via sales@ardella.ai.

Is there a free trial?

Yes, 14-day full access trial with no credit card required.

What SLA tiers are available?

Standard (99.9%), Enterprise (99.99%), and Mission-Critical (99.999%) SLAs.

Support Plans

Choose the support level that matches your deployment needs.

Standard

Included
Email support
8hr response SLA
Community forums
Knowledge base access
Quarterly reviews
Most Popular

Enterprise

Custom
24/7 phone & email
1hr critical response SLA
Dedicated CSM
Custom onboarding
Monthly business reviews

Mission-Critical

Premium
24/7 with Slack/Teams
15min critical response
Dedicated engineering pod
Pre-release access
Executive escalation path