Every Conversation, Perfectly Natural
Real-time voice synthesis, multi-lingual chat routing, and emotion-aware escalation — all in a single API.
Sub-80ms Voice Latency
Our proprietary streaming TTS engine delivers human-like speech with no perceivable lag. Conversations feel real because they are — powered by neural waveform synthesis with prosody matching.
Omnichannel Routing
One agent handles phone calls, WhatsApp Business API, Instagram DMs, website live chat, and SMS — all with unified conversation context that persists across channels.
Emotion-Aware Escalation
Real-time sentiment analysis detects frustration, confusion, or urgency. Automatic warm-transfer to human agents with full conversation context summary passed seamlessly.
From Sound Wave to Smart Response in Milliseconds
Ardella Dialog processes the full voice pipeline — speech-to-text, intent recognition, knowledge retrieval, response generation, and text-to-speech — in a single streaming pass. No buffering, no delays.
Audio Capture
WebRTC / telephony stream captured at 16kHz
Real-time ASR
Streaming speech-to-text with word-level timestamps
Intent & RAG
Intent classified, knowledge base queried in parallel
LLM Response
Context-aware response generated with guardrails
Neural TTS
Voice synthesized with matched emotion & prosody
Live Voice Waveform Visualization
Global Coverage, Local Precision
Native fluency in 60+ languages with accent-aware voice synthesis and cultural context adaptation.
Meet Customers Where They Are
WhatsApp Business API
Full-featured WhatsApp automation with media attachments, quick reply buttons, interactive lists, and template message approvals.
Voice / Telephony (SIP/PSTN)
Handle inbound and outbound phone calls via SIP trunking or PSTN. Supports call recording, IVR bypass, and warm transfer.
Web Live Chat Widget
Embeddable chat widget with typing indicators, file uploads, rich cards, and seamless escalation to human agents.
SMS & RCS Messaging
Two-way SMS conversations with smart reply suggestions. RCS support for rich media messages on supported carriers.
Beyond Basic Chatbots
Voice Cloning & Branding
Create custom brand voices from just 30 seconds of sample audio. Your agent sounds like your brand, not a generic robot.
Conversation Memory
Persistent memory across sessions. Agents remember past interactions, preferences, and unresolved issues — even across channels.
Knowledge Base RAG
Upload PDFs, docs, or URLs. The agent retrieves relevant context from your knowledge base for every response.
Compliance & Recording
Full conversation audit logs, PCI-DSS compliant payment handling, GDPR data retention controls.